FireRecovery USA HelpDesk

Advanced New ticket New Feature Requests Login

SLI Admin

Feature Requests (4 articles)

Customer Portal / Record Access
Updated: Wednesday, August 30, 2023 self service
Feature request add last inspected type to the Query builder in SLI
Wednesday, March 29, 2023 report inspection type
Fire hydrant zoom feature
Tuesday, May 10, 2022 map
Additional lookup on fee schedule
Friday, April 22, 2022

Checklists (1 articles)

How to Set Up Inspection Questions using Toggles
Updated: Wednesday, April 20, 2022 setup checklist inspection questions question inspection toggle

Templates (1 articles)

Configuring Inspections Properly So that a Violation Automatically Schedules a Reinspection
Updated: Friday, March 11, 2022 reinspections re-inspections

Inspection Scheduling (1 articles)

Moving properties between inspection groups
Monday, January 10, 2022 move property group groups

Billing (2 articles)

the export link to RH is not working for them
Friday, August 6, 2021 sli to rh link
Billing - The inspection goes to "Do Not Bill" because it was marked as vacant
Updated: Friday, April 3, 2020

Risk Assesment (1 articles)

Risk Assessment Values and when it calculates them
Friday, July 30, 2021 risk values risk calculation not calculating

SLI Mobile Inspections

Feature Requests (1 articles)

Repaired From does not reflect self cert for violations repaired from self cert portal.
Wednesday, August 30, 2023 repaired from

IOS (5 articles)

iPad Camera issues
Thursday, March 16, 2023 pictures photos camera
De-authorize Ipad
Wednesday, September 2, 2020 bad data old data stale data deauthorize
Turn on automatic updates and downloads
Wednesday, June 10, 2020 update app store
Display shows items in black
Updated: Thursday, May 28, 2020 black box black highlighting keyboard unable to type blank box
Photos Missing from a Re-inspection
Wednesday, May 20, 2020 missing photos photo pictures

Sync issues (1 articles)

Improving Your Streamline App Sync Experience
Updated: Wednesday, May 25, 2022 sync inspections user experience syncing

Windows (3 articles)

Why is the "Get Directions" Function Not Available in Streamline on the Surface Pro?
Updated: Tuesday, April 12, 2022 get directions
Windows App Closing at Startup
Tuesday, November 17, 2020 crash app close crashing
Emergency Recovery
Updated: Wednesday, June 10, 2020 nsurl bad gateway 502 500

Customer Service

General Information (1 articles)

Streamline Demo Video
Thursday, April 21, 2016

How To? (9 articles)

Adding a New User to Recovery Hub
Wednesday, May 12, 2021 add new user
How to Add A new Account to Streamline.
Updated: Friday, May 24, 2019 new account account
How To - Merge Properties
Thursday, April 21, 2016
How To - Schedule Inspections by Group
Thursday, April 21, 2016
How To - Scheduling Inspections and Using Property Grids
Thursday, April 21, 2016

Sales

New Setup (1 articles)

Data import Templates
Updated: Thursday, September 15, 2022 data conversion import data import template

Recovery Hub Tech Support

RLE Admin (1 articles)

Manual Export for Recovery link
Wednesday, June 10, 2020 missing runs manual export

RecoveryHub Issues (1 articles)

https Server 500 error
Thursday, January 27, 2022 500 error internal error

New Feature Requests

500 (2) pictures (2) streamline (2) video (2) (1) account (1) add new user (1) app close (1) app store (1) bad data (1) View all ...