the export link to RH is not working for them

Question:

When inspections are released in admin they don't go through the SLI to RH link they go to the released grid which tells me the SLI to RH link is not firing.  When I look at the RH setup for Asheville it does not look the same as Durham there are fields that don't have values in them, but I don't know where to get the values from.  I have never set up the RH side relating to the link.  Mark looked at it from the SLI side and he sees no reason for this.

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Answer:

I sent this up to ZCO and we were missing some configuration in RH.  I have attached a screenshot of the missing config value as it is not readily apparent.  I am closing this ticket and making it a knowledgebase, Josh make sure I did it right to be a knowledgebase article for us. 

adding everyone to the ticket