***Important Please Read*** To guarantee uninterrupted billing services, it is essential that we are aware of your timeline for transitioning to the NERIS platform. Currently, only a limited number of RMS companies have fulfilled the necessary requirements to ensure we can continue receiving your data for cost recovery. We strongly advise you to contact our support team by creating a ticket at support@firerecoveryusa.com for assistance at least 30 days prior to your transition to NERIS.

Emergency Recovery

Certainly, if you have a inspector that is unable to sync and has outstanding data.

Please use the Emergency Recovery option from the Gear/Cog menu at the bottom left of the Map View 

Next click on the Emergency Recovery link at the bottom of the page

After you get a successful message use the Support link to let us know you had (an) issue that required use of the Emergency Recovery option we will process your inspection data and once the inspection data is processed you will be updated. Please look over the data to make sure it's as expected.

Creation date: 5/13/2020 12:19 PM      Updated: 6/10/2020 1:09 PM
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