***Important Please Read*** To guarantee uninterrupted billing services, it is essential that we are aware of your timeline for transitioning to the NERIS platform. Currently, only a limited number of RMS companies have fulfilled the necessary requirements to ensure we can continue receiving your data for cost recovery. We strongly advise you to contact our support team by creating a ticket at support@firerecoveryusa.com for assistance at least 30 days prior to your transition to NERIS.

FireRecovery USA HelpDesk

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De-authorize Ipad

It May be necessary to De-authorize a iPad,

Step 1

log off using the power symbol button on the left side of the mobile app.

Click on Change Dept / De-authorize on the bottom left.

Fill out the form to clear all data from the device.

Put in your Mobile license Key / Dept ID

Password is not used, please use any single Character like the letter B

Next put in your Streamline user id and password.

once you hit login the system will preform a initial sync this may take several minutes depending on your Database size.

bad data deauthorize old data stale data

Creation date: 9/2/2020 5:22 AM Updated: 9/2/2020 5:22 AM

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