***Important Please Read*** To guarantee uninterrupted billing services, it is essential that we are aware of your timeline for transitioning to the NERIS platform. Currently, only a limited number of RMS companies have fulfilled the necessary requirements to ensure we can continue receiving your data for cost recovery. We strongly advise you to contact our support team by creating a ticket at support@firerecoveryusa.com for assistance at least 30 days prior to your transition to NERIS.

Why is the "Get Directions" Function Not Available in Streamline on the Surface Pro?

Those who have used Streamline on the iPad may have noticed that the “Get Directions” function is not available by default from the Streamline app using the Windows tablet. When viewing the inspection list on the iPad, an arrow is visible that allows the inspector to get directions to the inspection address. 

By default, the same arrow is not visible on the Surface Pro. This can be remedied by navigating to "maps.google.com" in the Chrome browser.  In the 3 dots in the upper right corner of Google Chrome, the inspector can click “Download Google Maps.”  

Once downloaded, close and reopen the Streamline Windows app. The arrow will now be visible and the inspector will be able to get directions from the app in the same way that is possible from the Streamline iPad app.

Creation date: 4/12/2022 10:14 AM      Updated: 4/12/2022 10:22 AM
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