***Important Please Read*** To guarantee uninterrupted billing services, it is essential that we are aware of your timeline for transitioning to the NERIS platform. Currently, only a limited number of RMS companies have fulfilled the necessary requirements to ensure we can continue receiving your data for cost recovery. We strongly advise you to contact our support team by creating a ticket at support@firerecoveryusa.com for assistance at least 30 days prior to your transition to NERIS.

New Suggested 7/24/2023 by Justin Powell

1

votes

ImageTrend Apparatus - Dorchester County Fire

Do we know if the call data that ImageTrend is pushing over now has the Truck information on it? I’m still having to manually select the vehicles and those should be coming over with the call data. Maybe if you to change the way our truck are designated on your side to match what ImageTrend is sending over, that data will come over as well. Here is a spreadsheet with the Apparatus IDs assigned and their corresponding Categories on your data-entry screen. 

Malcolm K. Burns
Deputy Fire Chief

Dorchester County Fire Rescue
101 Ridge Street, St. George, SC 29477
Office: (843) 832-0214 Fax: (843) 832-0276
Email: MBurns2@dorchestercountysc.gov

https://support.firerecoveryusa.com/Ticket/22223
apparatus recoveryhub


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